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Aspire is an IP communication solution that plugs into your existing data network. It uses your existing data resources, giving you freedom of choice on what routers, firewalls, layer 2 switches, etc. that you wish to use. We do not bundle in and charge for the data hardware that you may already have. Your business sources its data hardware and software requirements from your preferred suppliers. By adopting this approach, we maximise resilience by minimising catastrophic points of failure.
1 The Aspire Telephony Server can be installed as an IP LAN solution. Alternatively, it can be installed as a traditional TDM phone system and upgraded to IP Telephony when required.
2 If we wish to add telephony resilience, then additional Aspire Telephony Servers can be added to your network. However, we can assure you that with a carefully designed data network, this will not be necessary for most commercial customers.
3 Voice enable your data network. Aspire IP or SIP phones simply plug into the LAN. Aspire supports up to 512 peer-topeer IP phones. The Aspire IP bus requires no dedicated IP channel cards. Conversion from IP to legacy PSTN is via a shared resource card.
4 IP virtual private networks tie together remote sites at minimum cost.
5 Aspire can use any combination of SIP, IP, GSM/3G, DECT, WLAN or traditional phones as extensions. If you have a SIP or IP softphone, you can also use your PC, PDA or mobile smartphone as your extension.
6 POE can be either open 802af or Cisco proprietary standards. Either a layer 2 switch can provide in-line power to your IP extensions or you can use a lower cost midspan unit.
7 For small numbers of IP phones it may be more cost-effective to use a mains powered adaptor.
8 Connection to the external world can be via H.323 or SIP via your company’s router. Alternatively, most of today’s phone networks use ISDN. Aspire supports both Primary Rate or Basic Rate. Aspire SIP trunk compatibility is already approved by more than 15 UK and European carriers.
9 Intersite communications are evolving rapidly. Aspire can still support private WAN circuits but many businesses are moving over to IP VPNs that produce large annual cost savings. AspireNET networking protocol allows feature transparency between Aspire systems, or alternatively use QSIG to connect to other manufacturers’ systems.
10 Remote workers can connect to Aspire via broadband. The remote Aspire phone has all the features of the phone in the office. Call centre agents can now work from home if necessary.
11 Aspire is TAPI compliant. Integration with your business applications is via the bundled Aspire CTI link. Aspire integrates with applications such as Microsoft Outlook, Microsoft CRM and Lotus Notes.
12 For larger businesses requiring an operator’s console, Aspire provides both a simple DSS console, or a Network Operator’s Console that can be located anywhere on the data network.
13 Some Aspire IP phones support a Fall Back Adaptor. This is a plug-in module that switches to an analogue line if the network connection goes down. Ideal for remote workers.
14 ARS or Alternate Route Selection ensures your calls get through to anywhere on the network, at minimum cost.
15 Reduce message overload by having all your voicemail and emails delivered to your desktop. DMS Unified Messaging manages your two most important messaging mediums from your Microsoft Outlook or any other messaging service.
16 Call centres can easily be established using the Aspire ACD and Call Centre Manager application.
17 The MyCalls Queue Centre Manager application improves customer service and reduces customer frustration by giving callers their position in a queue.
18 The MyCalls Call Recorder is the first cost-effective call recording and archiving application designed for SME businesses.